Mind in Ealing & Hounslow
Priory Community Centre
Acton Lane,
London W3 8NP

Tel:

020 8992 0303

Fax:

020 8993 8151

EALING COUNCIL CUSTOMER CENTRE FOR SOCIAL SERVICES

Perceval House

14-16 Uxbridge Road

Ealing, London W5 2HL

ACTON TOWN HALL

Winchester Street

Off Acton High Street

London W3 6NE

GREENFORD OFFICE

301 Ruislip Road,

Greenford,

Middlesex UB5 9SE

Tel: 020 8825 8000

Opening Times: Mon to Fri 9am to 4.30pm

SUBSTANCE MISUSE TEAM

301 Ruislip Road

West London Mental Health NHS Trust

St Bernards' Site, Ealing Hospital,

Uxbridge Road

Middlesex UB1 3EU

Tel: 020 8354 8465

OCCUPATIONAL THERAPY SERVICE

Social Services

Perceval House

14-16 Uxbridge Road

Ealing, London W5 2HL

Tel: 020 8825 8000

THE COMMUNITY TEAM FOR PEOPLE WITH LEARING DISABILITIES (CTPLD)

62 Green Lane

Hanwell

London W7 2PB

Tel: 020 8566 2360

Fax: 020 8566 2204

Opening Times: Mon to Fri 9am to 5pm

ADULTS WITH PHYSICAL DISABILITY

Young Physical Disabilities Team

Perceval House

14-16 Uxbridge Road

Ealing, London W5 2HL

Tel: 020 8825 8000

SERVICES FOR THE VISUALLY IMPAIRED

Social Services

Perceval House

14-16 Uxbridge Road

Ealing, London W5 2HL

Tel: 020 8825 6230

MOBILE MEALS AND HOME CARE SERVICES

Social Services Customer Contact Centre

Perceval House

14-16 Uxbridge Road

Tel: 020 8825 8000

Mental Health Problems

COMMUNITY MENTAL HEALTH RESOURCES CENTRE (CMHRC)

Avenue House

43-47 Avenue Road

Acton

London W3 8NJ

Tel: 020 8483 1720

Fax: 020 8483 1790

Manager: Jeremy Mulcaire

LAMMAS CENTRE CMHRC

13 Mattock Lane,

Ealing,

London W5 5BG

MANOR GATE CMHRC

1a Manor Gate,

Northolt,

Middlesex UB5 5TG

Tel: 020 8483 2700

Manager: Melissa Bullen

GROUP HOMES & OUTREACH

Acton Town Hall

Tel: 020 8825 8961

Manager: Lorna Sharma

COMMUNITY ROAD

50 Community Road,

Greenford,

Middlesex UB6 8XF

Tel: 020 8575 2684

Manager: Mike Foley

SOLACE CENTRE

58 Bowman’s Close

West Ealing

London W13 9YT

Tel: 020 8567 6189

Email: 1solace@tiscali.co.uk

Local Hospitals

EALING PRIMARY CARE TRUST

1 Armstrong Way,

Southall,

Middlesex UB2 4SA

Tel: 020 3313 9303

Website: www.ealingpct.nhs.uk

WEST LONDON MENTAL HEALTH TRUST

Trust Headquarters,

St Bernards Wing,

Ealing Hospital,

Uxbridge Road,

Southall,

Middlesex UB1 3EU

Tel: 020 8354 8354

Website: www.wlmht.nhs.uk

IF YOU ARE STAYING IN EALING HOSPITAL

To contact the HMCTI who are based at Ealing Hospital

Tel: 020 8967 5037

Manager: Rifat Awan

IF YOU ARE STAYING IN ANY OTHER HOSPITAL

(E.g. Hammersmith Hospital, Charing Cross Hospital, Central Middlesex Hospital or Clayponds Hospital) to contact the Hospital Care Management Team 2

Tel: 020 8825 7940

CENTRAL MIDDLESEX HOSPITAL

Acton Lane

Park Royal

London NW10 7NS

Tel: 020 8965 5733

Fax: 020 8961 0012

Website: www.nwlh.nhs.uk

CHARING CROSS HOSPITAL

Fulham Palace Road

London W6 8RF

Tel: 020 3311 1234

Website: www.imperial.nhs.uk

CLAYPOND HOSPITAL

Ealing and Harrow Community Services,

Sterling Place,

Ealing,

London W5 4RN

Tel: 020 8560 4011

Fax: 020 8568 7341

Email: ann.hawes@ealingpct.nhs.uk

Description of Service: In-patient facility for adults requiring rehabilitation for a variety of conditions. For use by adults who are resident in Ealing.

EALING HOSPITAL

Uxbridge Road,

Southall,

Middlesex UB1 3HW

Tel: 020 8967 5000 or 020 8967 5613 (Accident & Emergency Reception)

Website: www.ealinghospital.nhs.uk

HAMMERSMITH HOSPITAL

Du Cane Road,

London W12 0HS

Tel: 020 3313 1000

Website: www.imperial.nhs.uk/hammersmith

HILLINGDON HOSPITAL

The Hillingdon Hospital NHS Trust,

Pield Heath Road,

Uxbridge,

Middlesex UB8 3NN

Tel: 01895 238282

Fax: 01895 811687

Email: info@thh.nhs.uk

Website: www.thh.nhs.uk

NORTHWICK PARK HOSPITAL

Watford Road,

Harrow,

Middlesex HA1 3UJ

Tel: 020 8864 3232

Fax: 020 8869 2009

Email: trust@nwlh.nhs.uk

Website: www.nwlh.nhs.uk

WEST MIDDLESEX UNIVERSITY HOSPITAL

Twickenham Road,

Isleworth,

Middlesex TW7 6AF

Tel: 020 8560 2121

Website: www.west-middlesexhospital.nhs.uk

Further Useful Contacts

AGE CONCERN EALING

135 Uxbridge Road,

West Ealing,

London W13 9AU

Tel: 020 8567 8017

Fax: 020 8566 5696

Email: ace@ageconcernealing.org.uk

Website: www.ageconcernealing.org.uk

Age Concern Ealing is co-ordinating the Welfare Benefits Take Up Campaign for Older People in association with the local Ealing Social Services Department

ALCOHOL AND DRUG INTERVENTION SERVICE

London Borough of Ealing Drug and Alcohol Intervention Service

Helpline: 0800 195 8100

Website: www.ealingdaat.org.uk

ALZHEIMERS CONCERN EALING

223 Windmill Road,

Ealing,

London W5 4DJ

Tel: 020 8568 4448

Fax: 020 8568 1294

Email: alzconcern@btconnect.com

Opening Times: Mon to Fri 9.30am to 5.30pm (office)

Weekend day centre 8.30am to 4.30pm

ANCHOR COUNSELLING PRACTICE

48 Hartington Road

Southall UB2 5AX

Tel: 020 8867 7660

DEAF PLUS

2 Erconwald Street,

East Acton,

London W12 0BS

Tel: 020 8749 4111

Minicom: 020 8743 1287

Email: london.ealing@deafplus.org

Drop-in opening hours:

Mondays (by appointment only)

Tues and Thurs: 10am-1pm Weds: 1.30pm-4.30pm

Providing services for the deaf or hard of hearing living within the Borough of Ealing.

DEMENTIA SUPPORT

The Dementia Awareness handbook is available for relatives, friends and people who have been diagnosed with dementia. The handbook provides information on a wide range of issues that may arise at different stages of dementia. The handbook can be downloaded from NHS Ealing website or Ealing Council website or copies can be requested from Dementia Concern.

DISABLED LIVING FOUNDATION

Advice on equipment and Independent living

Helpline: 0845 130 9177

Website: www.livingmadeeasy.org.uk

Email: advice@dlf.org.uk

EALING BOROUGH DRUG AND ALCOHOL INFORMATION LINE

Tel: 0800 195 8100

EALING BOROUGH VICTIM SUPPORT - DOMESTIC VIOLENCE

Adult Advocacy Unit

Tel: 020 8574 4001

EALING CARERS’ CENTRE

46 South Ealing Road,

South Ealing,

London W5 4QA

Tel/Fax: 020 8840 1566

Opening Times: Mon to Fri 9.30am to 4.30pm

EALING CARELINE

Tel: 020 8567 1718

Website: www.ealing.gov.uk

EALING CENTRE FOR INDEPENDENT LIVING

The Lido Centre,

63 Mattock Lane,

West Ealing,

London W13 9LA

Tel: 020 8280 2274

Fax: 020 8566 1061

Email: sian@ecil.org

Website: www.ecil.org

Also:

1 Bayham Road,

West Ealing

London W13 0TQ

Tel: 020 8840 8573

Fax: 020 8840 6958

Email: ecil@ecil.org

Service provides independent living advice, information and advocacy (including form filling) for disabled people of all ages and types. This service can be accessed by open access.

EALING DIRECT

2nd Floor, Perceval House,

Ealing,

London W5 2HL

Tel: 020 8825 8475

Email: ealingdirect@ealing.gov.uk

EALING MEDIATION SERVICE

Greenford Community Centre

170 Oldfield Lane South

Greenford UB6 9JS

Tel: 020 8575 9500

Email: admin@ealingmediation.org.uk

Website: www.ealingmediation.org.uk

Service works in partnership with local council, police and landlords etc and specialises in neighbour and community mediation, helping people to resolve their differences/conflicts peacefully without recourse to legal or enforcement action. Free at point of entry for Ealing borough residents.

EALING MENCAP

173a Uxbridge Road,

Hanwell,

London W7 3TH

Tel: 020 8567 9185

Email: first name.lastname@ealingmencap.org.uk

Website: www.ealingmencap.org.uk

Opening Times: Mon to Fri 9.30am to 5.30pm

FIRST STOP ADVICE

A comprehensive one stop advisory service for older people, their families and carers covering housing, care, money and rights.

Call Advice line on: 0800 377 7070

Visit: www.firststopcareadvice.org.uk

HELP IN MENTAL HEALTH CRISIS

For advice outside office hours contact: Social Services Emergency Duty Team

Tel: 020 8825 5000

HOME CALLS

Home Calls offers a service to help raise the level of help given to older people at home, by providing a guaranteed phone call to ensure that all is well.

Visit their website at: www.home-calls.org.uk

Email: info@home-calls.co.uk

HOUSING

If you require advice or assistance on the various housing options available to residents please telephone the London Borough of Ealing's Housing Allocations Service:

Tel: 020 8825 7274

MAKING A COMPLAINT

Social Services Customer Care Team

Perceval House,

14-16 Uxbridge Road,

Ealing, London W5 2HL

Tel: 020 8825 8100

Email (adults): complaints_adults_services@ealing.gov.uk

Email (children): complaints_children_services@ealing.gov.uk

RE-THINK

Lammas Centre Hut,

Mattock Lane,

Ealing, London W5 5BG

Tel: 020 8567 0101

SAMARITANS

26 Junction Road,

Ealing,

London W5 4XL

Tel: 020 8560 2345

Website: www.samaritans.org

Opening Times: 24 hours a day

Visitors: 10am to 9pm

STROKE ASSOCIATION

The Stroke Association website: http://www.stroke.org.uk/information

Provide leaflets on what is stroke and issues related with stroke.

Please select link or information on Stroke Association free fact sheets and resources.

Please select this link for a list of free leaflets

VOLUNTEER LINK SCHEME

Volunteer Link Scheme,

Northumberland House,

11 The Pavement,

Popes Lane,

London W5 4NG

Tel: 020 8832 7422

Email: befriending@volunteerlink.org.uk

The Volunteer Link Scheme arranges visits to housebound or isolated adults once a week and provides social companionship. Assistance can be provided to support people in going out. The service is free and is open to anyone who receives one or no social visitors each week (excludes carers/relatives). Referrals can be made from Social Services, the PCT, Community Mental Health Teams, Age Concern and other charities, relatives and also self-referrals.

HELP AND ADVICE

For further advice, or to answer queries about care homes and home care providers contact: The Care Quality Commission

General enquiries: 03000 616161

Times: Mon - Fri 8.30am to 5.30pm

Website: www.cqc.org.uk

BROKERAGE TEAM

Perceval House, 2nd Floor,

14 - 16 Uxbridge Road,

Ealing,

London W5 2HL

Tel: 020 8825 8000

DISABILITIES

Integrated Commissioning

2nd Floor, Perceval House,

14-16 Uxbridge Road,

Ealing, London W5 2HL

Tel: 020 8825 9997 (Physical disabilities)

Tel: 020 8225 6220 (Learning disabilities)

Care Home Contracts

MENTAL HEALTH

Integrated Commissioning Adult Mental Health

Ealing Primary Care Trust

I Armstrong Way,

Southall,

Middlesex UB2 4SA

Tel: 020 3313 9303

OLDER PEOPLE

Integrated Commissioning,

2nd Floor, Perceval House,

14-16 Uxbridge Road,

Ealing,

London W5 2HL

Tel: 020 8825 9997

ADULTS FINANCE INCOME

Perceval House, 2nd Floor,

14-16 Uxbridge Road,

Ealing,

London W5 2HL

Tel: 020 8825 7066 (Care Homes)

Tel: 020 8825 5998 (Home Care)

ADULTS FINANCE OPERATIONS

3rd Floor, Perceval House,

14-16 Uxbridge Road,

Ealing,

London W5 2HL

Tel: 020 8825 8122

SAFEGUARDING ADULTS

Social Services

2nd Floor, Perceval House,

14 -16 Uxbridge Road,

Ealing,

London W5 2HL

Tel: 020 8825 8000